Both my blogs were down for most of the day today (cue nervous eye twitch!)

One minute I was writing a highly intellectual post about Scooby-Doo and getting ready to take Miss C and a friend to see Ice Age 3 in 3D and the next minute I was closing down WordPress and Firefox when I realized both my blogs were down with some lovely BlueHost error saying my account had been suspended. Shortly thereafter the hubby called me telling me to check my e-mail as Blue Host had e-mailed him to say our account had been shut down due to “Performance Issues”...with ZERO advance warning.

Thanks so much BlueHost!

My WordPress guru Daisy Olsen (@DaisyOlsen on Twitter) was happy to help after I spoke briefly with BlueHost who told me it was a “database” error and gave me the corresponding error code. Daisy responded immediately to my pleas for help via e-mail but we couldn’t even access the dashboard. Finally after 5 today my husband was able to call BlueHost and speak with a customer service rep who was helpful and walked hubby through repairing and rebuilding the database(s).  The rep then told him to call BlueHost back and check in with the Abuse department to get the account turned back on. Abuse?! The hubby checked in with BlueHost abuse. The customer service rep asked him if he had done as he was told, somewhat condescendingly, and and also if WordPress was the latest version. When he said he wasn’t sure about WordPress, as that had not been mentioned during the support call, she said she was “going to give him the benefit of the doubt since he hadn’t done all that was required of him.”

As my husband says, “WTH?  WE PAY THEM, not the other way around!”

I would have been much more  OK with all this had they put up a screen error message that said simply, “Blog/Site is down temporarily due to technical difficulties,” rather than”This Account Is Suspended” which has all kinds of negative nuances. This is the second time we’ve had a screw up with BlueHost and the last time I lost several posts because of human error on their part.

So who do you use to host your blog(s)? Are you happy with them?